COVID POLICY STATEMENT

Fife Herbal Dispensary Ltd recognise the importance of effective and safe methods of practice during the Covid 19 pandemic.

Consequently, a full risk assessment has been undertaken by the management to ensure the safety and wellbeing of all staff members, customers, contractors and clients during this period. Advice has been taken from the Government guidelines and integrated into a full working policy document.

Fife Herbal Dispensary incorporating Health Food and More have implemented strict guidelines, provided the appropriate PPE, hand sanitising and washing facilities for staff. Additional hand sanitising and guidelines are in place for customers, contractors and clients.

An outline of these facilities and guidelines are as follows:

Section 1: Staff and General Public

Hand Washing/Sanitising

  • All persons must sanitise hands on entry to the premises, this will be provided at the entrance to the shop
  • Employees must wash their hands each time they enter the premises and before leaving
  • Employees must wash their hands on a regular basis as per 20-second ruling, posters are displayed at all sinks
  • Hands to be dried with disposable towels

Social Distancing

  • Excluding staff and clinic clients, a maximum of 5 shoppers will be allowed on the premises at any one time
  • Customers will be encouraged to shop alone or attend appointments alone where possible unless they require specific assistance
  • Entry to the shop will be monitored by staff. Customers/deliveries are required to knock on the door and wait outside till allowed entry by a staff member
  • Staff, customers and service personnel will observe the 2m social distancing protocol when discussing individual needs and requirements of customers
  • A drive-by service will be in place for those who do not wish to enter the shop. The staff member will be responsible for taking the goods to the car, whilst observing social distancing, and on re-entering the premises, must observe hand sanitising protocol

 General Protocol

  • Sanitiser spray will be available to customers to sanitise their shopping basket before use
  • Door handles, till work surfaces, card readers, fridge and freezer door handles must be wiped down and sanitised on a regular basis throughout the day depending on footfall
  • Any person who does not adhere to social distancing or hand sanitising will be asked to leave the premises
  • The staff toilet facilities will not be available to anyone other than members of staff, except in an emergency or for a medical need
  • We would prefer when possible that payments are made by card payments only, preferably by contactless. If payment is made in cash staff members will be required to sanitise their hands immediately afterwards
  • Minimal handling of merchandise by both staff and customers
  • When customers require refillable goods, the containers will be refilled in a designated area in the back shop, and the worksurfaces sanitized after each single use
  • Sanitising sprays will be available at all workstations in the shop and regular checks made to ensure they are in GWO and sanitised

Section 2: Management and Staff Working Practices

  • To observe the current social distancing guideline of 2m wherever possible.
  • Staffing levels to be in line with safety guidelines
  • Management to provide any PPE that is deemed essential to carry out working practices
  • To observe correct handwashing procedures at regular intervals during the day, and on entering and leaving the premises
  • Ensure that cleaning protocols are being adhered to at regular intervals.
  • Staff to report any episodes of ill health immediately to management and not enter the workplace until cleared to do so
  • All personnel reminded to catch cough and sneezes in tissues and bin immediately. Tissues to be readily available to all staff
  • Staff breaks will be staggered at lunchtime
  • Staff will be provided with PPE equipment to be worn as per current Government guidelines

 Section 3: Consultations with Medical Herbalist

  • Waiting room seating accommodation reduced to observe 2m social distancing protocol
  • Clients to be advised before the consultation to arrive at the appointment time only thus reducing time spent on the premises
  • Clients to be advised prior to consultation that should they present any signs of health issues relating to Covid 19, the consultation will be rescheduled to a later date. The clinician reserves the right to reschedule a client appointment if they deem it unsafe to continue at the initial meeting
  • Appointments between herbalist clinic and phlebotomy clinic to be allocated at scheduled intervals to reduce client waiting times on-premises
  • Social distancing will be observed throughout the consultation and a Perspex screen provides a barrier between both parties during the consultation process
  • It is necessary for full PPE to be worn by the clinician should a physical examination be required during consultation
  • After each consultation, all equipment and worksurfaces are to be cleaned and sanitised and recorded
  • After consultation, clients will be required to return at a specified time to collect their individual medication, or alternatively, we will text them when their prescription is ready. Clients can either collect in person in the shop or arrange a drive-by
  • If clients prefer, consultations can be arranged through other mediums, i.e. telephone or Zoom

Section 4: Phlebotomy & Food Intolerance Consultations

  • Waiting room seating accommodation reduced to observe 2m social distancing protocol
  • Clients to be advised before the consultation to arrive at the appointment time only thus reducing time spent on the premises
  • Clients to be advised prior to consultation that should they present any signs of health issues relating to Covid 19, the consultation will be rescheduled to a later date. The clinician reserves the right to reschedule a client appointment if they deem it unsafe to continue the consultation
  • Appointments between herbalist clinic and phlebotomy clinic to be allocated at scheduled intervals to reduce client waiting times on-premises
  • Social distancing will be observed throughout the consultation and a Perspex screen provides a barrier between both parties during the consultation process
  • The appropriate PPE to be worn during blood draws, by both client and practitioner
  • Clients will be asked to return for results at a scheduled time or can be discussed by telephone
  • After each consultation, all equipment and worksurfaces are to be cleaned and sanitised
  • All blood draw equipment is disposed of as per Sharp regulations

Section 5: Working in the Dispensary

  • All staff working in the dispensary must wash their hands as per 20-second rule, before and after each prescription
  • Staff must wear PPE equipment during dispensing, i.e. a white coat or white pinny
  • No jewellery, nail polish or false nails to be worn in the dispensary
  • Staff must sanitise the workstation after each prescription is made and a full sanitising clean down at the end of every shift

The management reserve the right to amend or change the current risk assessment and protocols to comply with any Government advice that may be issued during the Covid period.

 Policy statement rewritten on 13/4/21